Having a geographically dispersed team allows the managed IT services provider to assign field engineers to specific territories so they can reach a client within a couple of hours.
Kalamazoo IT consulted with Rockingham’s IT manager, and together, they came up with a way to not only take the stress away from fulfilling Rockingham’s IT requirements but also support the organisation as an evolving business and events centre.
Initially, Kalamazoo undertook an assessment to understand how the business worked and matched Rockingham’s requirements to proven technologies available in the market. As communications to the outside world needed to be faster, Kalamazoo IT installed a dedicated internet line and recommended network switching.
Kalamazoo worked on Rockingham’s network infrastructure, installing and upgrading internet leased lines. To ensure bandwidth capacity, security and flexibility for the serviced offices, Kalamazoo IT switched Rockingham to a virtual local area network (VLAN) and upgraded the RBBC’s network backbone with fibre optic cabling.
Next, Kalamazoo IT delivered a server project, as Rockingham was in need of a higher capacity server to support business growth.
Disaster recovery was another priority, and when discussing software backups over traditional tape backup, it became clear that Rockingham needed recovery capabilities much faster than tape could provide.
Rockingham believed that Kalamazoo IT did such a good job that the company instructed them to manage IT support, and Rockingham has been a support customer ever since.