Hardware Maintenance Support – 3rd Party Maintenance Providers2024-04-04T17:31:04+00:00

Need IT Hardware Maintenance Support?

Fix your hardware failures fast..

    Could your hardware work smarter?

    Time is money. And if you’re spending more time maintaining your IT hardware and servers than you are seeing results from its performance – it’s time to make a change. We cover the lot from Dell to HP and Netapp to Cisco:

    • Third-Party IT Maintenance Providers (TPM)

      • Saves your budget, providing cost-effective hardware support
      • Covers out-of-warranty and end-of-life devices
      • Third party maintenance reduces downtime for your in-house IT support team
      • Nationwide team of experienced IT engineers with 1 hr response
    • Secure Hardware Maintenance – UK Wide Support

      • SafeContractor approved for your peace of mind
      • Enhanced security with SC/NPPV3 cleared personnel
      • Nine secure stock-holding locations across the UK
      • Secure storage at our HQ, for business critical hardware in Oldbury, Birmingham
    • Server Maintenance

      • Server maintenance and support services that go beyond the standard manufacturers’ warranties
      • Bespoke Wintel server plans to give you peace of mind and let you free up IT support resources
      • Continuous server and infrastructure maintenance ensuring your hardware continues to run efficiently
      • Reduce server downtime to avoid unexpected costs, compliance/legal issues and reputational damage
    • Seamless Efficiency:

      • 24/7 365 IT Helpdesk supporting you around the clock
      • Multi-vendor maintenance services for servers, networks, desktops and laptops..
      • 92% first-time fix rate with only 0.5% being referred to our authorised service centre in Birmingham
      • Fully qualified and directly-employed IT engineers to ensure a quality service
    • UPDATE: Windows Server 2008 R2 end of life

      It’s time to prepare for Windows Server 2008 R2 end of life. We provide full server support and migration to Azure. We also support your existing Windows Server 2008/2008 R2 with security updates for the next three years, to ensure a smooth transition to Windows Server 2016, 2019 or Azure Cloud.

      Get in touch with one of our experts now >> to ensure your ready and prepared!

    Request a free consultation & quote

    Cost-effective hardware maintenance support.

    Using an efficient third party IT maintenance company like Kalamazoo, will help your business quickly resume operations in the event of hardware failure.
    Bespoke hardware support on-premise, UK wide from a specialist team of experienced IT engineers.

    Sales and General Enquiries: 0121 312 0801

    Support: 0121 312 0808

    Email: [email protected]

    Address: Morgan Reach House, 136 Hagley Road, Edgbaston, Birmingham B16 9NX

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      Benefits of our Hardware Maintenance Plans:

      Covering all parts, spares and labour your hardware maintenance plan is bespoke to your business and payable in equal monthly instalments. Benefit from nine UK wide locations that guarantee 4-hour onsite hardware maintenance response rates, predetermined SLAs for hardware fixes, dedicated account management and full reporting.

      Birmingham HQ
      Consider our Birmingham Head Office as your central hub for all your hardware maintenance support needs. Our dedicated team are ready to schedule the resources you need to support your business.

      Onsite Support
      From arranging engineer site visits and managing courier deployments, reviewing your hardware for swap outs/exchanges and WEEE disposal to providing all aspects of OEM, end-of-life and out-of-warranty hardware, we’re committed to your service with every call.

      Nationwide Cover – Onsite Support in 4 Hours
      Wherever you’re based across the country, our specialist onsite IT support team and field engineers are ready to support you on-premise within four hours.

      Desktop, Network and Server Maintenance
      Services include desktop, network and server maintenance, desk-side resolution, warranty and non-warranty hardware support, preventative hardware maintenance, equipment testing, patching and security.

      Break Fix
      Whether your hardware is out of warranty or inside of it, you can rely on Kalamazoo IT for dedicated break-fix hardware maintenance services. Based at our Birmingham Head Office our skilled technicians provide online backup and restore images, build and preventative hardware maintenance in addition to WEEE disposal, patching/security, end-user training and IT consultancy.

      Hardware Replacements
      Need a replacement device? No problem, our loan service includes hardware exchanges of desktops, laptops, printers and point-of-sale hardware – everything you need to keep you connected to your customers in a crisis.

      Server Maintenance & Network Support
      Reduce your digital downtime with our specialist server support services. Our expert technicians provide time-critical and diagnostic support when you need it most, server-side or remotely. We maintain your server and network infrastructure support including SANs, LANs, Servers and Communications, we’re committed to keeping you connected.

      What we cover:

      3Com Checkpoint Gateway Nokia
      Acer Cisco HDS Nortel
      Allied Telesyn Compaq Hewlett Packard Enterprise Overland
      Apple Dell HP Inc QuantumToshiba
      Aruba Draytek IBM Sun
      Baystack EMC Juniper Watchguard
      Brocade Extreme NetApp Zyxel
      Cabletron Enterasys Fujitsu Netgear

      Try Tech Assist – First 3 Calls Free
      Your eyes and ears onsite. Technical assistance, to support with critical issues, emergencies and planned projects.

      From emergencies and disaster recovery to scheduled IT projects, our engineers are available nationwide 24-7 for specialist IT support. Dedicated to reducing your digital disruption we respond and resolve your issues in real-time.

      Locations Across The UK –
      We’ve got you covered..

      Geography isn’t going to stop us from supporting you when you need us most. That’s why we have a team of experienced IT hardware support engineers stationed across our great country, ready to respond to your call. From London to Glasgow we’ve got your back and got your business covered. Say goodbye to downtime – it’s not happening on our watch. With just one call our specialists will be on hand to provide onsite break/fix hardware maintenance services within 4 hours.

      Kalamazoo UK Map White
      • Birmingham Hardware Maintenance
        With our HQ based in Edgbaston, Birmingham – we cover clients across the East & West Midlands.

      • Bristol Hardware Maintenance Support
        North or south of Avonmouth our Bristol Hardware IT Engineers are perfectly placed for hardware maintenance services across the South West including Exeter, Plymouth and Swindon.
      • Berkshire Hardware Maintenance Support (Reading/Slough)
        Our Berkshire based Hardware Maintenance services West London including Berkshire, Buckinghamshire and the home counties.
      • Sussex Hardware Maintenance Support (Crawley)
        From Hove to Hampshire our Sussex Hardware Maintenance Support Hub has got your IT equipment covered. Servicing South London, East/West Sussex, home counties and Kent.
      • London Hardware Maintenance Support (Docklands)
        Keeping your hardware maintained across the Capital, our Docklands Hardware Support Hub services East and North London and several home counties.
      • Glasgow Hardware Maintenance (Scotland)
        Our Glasgow Hardware Maintenance Support Hub stretches services across Scotland including major cities such as Aberdeen, Edinburgh and Kilmarnock.
      • Liverpool/Manchester Hardware Maintenance
        Ideally located in Warrington our Hardware Maintenance Engineers provide superfast services across the North West including Cheshire, Lancashire, Merseyside and Greater Manchester.
      • Leeds Hardware Maintenance (Yorkshire)
        Covering Yorkshire and the North East our Leeds Hardware Maintenance Hub services Sheffield to Scarborough and Harrogate to Hull.
      • Newcastle Hardware Maintenance
        Our engineers are ideally located to cover the North East from our Newcastle Hardware Maintenance Support Hub including Gateshead, Northumberland, Sunderland and Middlesbrough.

      Our Hardware & Server Support Partners.

      The rules are simple: We’re a company that provides the best hardware and server maintenance by working with industry leaders to give you the service you deserve. Outsourced but never out of mind.

      Don’t just take our word for it..

      We’re uplifted by your uptime and dedicated to providing excellent service you can rely on. We’re not driven by awards and praise, our success comes from your satisfaction alone. And we couldn’t ask for more…

      Howdens logo

      “We continue to work with trusted partners that contribute to the success of our business. Kalamazoo IT have again demonstrated their credentials with great commitment and dedication, ensuring that this project was a complete success.”

      Mark Witcomb, Head of IS Infrastructure, Howdens Joinery
      Rockingham Motor Speedway logo

      “We wanted a good, reliable and local company to carry out networking jobs for us. Kalamazoo IT was ideally located – if we had a problem, within an hour or so, Kalamazoo could have someone with the right skills and knowledge to resolve the problem right there and then.”

      Shaun Curtis, Facilities Operations Manager, Rockingham Motor Speedway
      Lyco logo

      “Now that we have on-site and remote backup, we are confident that our data can be recovered quickly, while our IT team can focus on core business and strategic projects. Kalamazoo IT really is helping us to keep the lights on 24/7 – they managed the whole process, they understand our business requirements and ensured these were met.”

      Mark Staffiere, IT Director, Lyco

      We founded our company on communication and know the importance of staying connected. As trailblazers of hardware maintenance we’re here to bring you the latest insights, technology news and industry innovations first. We also like sharing what’s new with us here at Kalamazoo IT, so grab a cuppa and browse our blog for the stories that will shape our future.

      Kalamazoo IT

      Your trusted hardware & server maintenance partner.

      Larry Page had Sergey Brin. Ben had Jerry. Torvill had Dean. You’ve got Kalamazoo IT – your dynamic partner for hardware support services.

      Think of us as your extended IT team. A trusted voice at the end of the phone that takes away system-related stress and replaces it with strategic support for your business success.

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