Managed IT Support.

//Managed IT Support.
Managed IT Support.2018-11-17T00:10:32+00:00

We provide two standard levels of managed IT Support and a range of additional modules:

Support Remote. A cost-effective remote helpdesk
Minimise the burden on your IT team with our cost-effective remote helpdesk.

Support On-site. Remote support with inclusive on-site engineer visits
Gain comprehensive IT support with a remote helpdesk and on-site field engineers.

Onboarding and network audit.

Our onboarding process provides key information to achieve great customer service.
At contract start-up we undertake a free network audit. We use a nonintrusive IT assessment tool to take a look at the health of your network. This audit can uncover unexpected issues, make risk assessments and recommend fixes, helping us identify areas for improvement. We’ll then work with you to develop a stable and risk-free network.

Standard Cover.
Support Remote.
Support On-site.
Dedicated account manager
Unlimited telephone support
Helpdesk with call logging and tracking
Remote support, guaranteed one-hour response time
On-site technical support, guaranteed four-hour response time
Onboarding program including initial network audit
Monitoring
Anti-virus
Patch management
Password management
Discounted day rates for installations
Device replacement/installation

Standard Cover Includes:

Additional Support Modules
(to be added on request):

Mail Filtering.

Fully managed email filtering and archiving service

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Data Encryption.

Complete encryption solution

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Hardware Maintenance.

Nationwide field engineers, spare parts and stock locations

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DRaaS.

Fully managed backup and recovery solution

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Managed Firewall.

Managed security service

Extended Support Hours.

Bespoke configuration on request

Telephony & Communications.

VoIP and cloud telephony services

Wireless / WIFI.

Complete encryption solution

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Clients we’ve helped.

With a focus on a customer centric service, we are committed to aligning technology solutions with your business goals. We are a strategic and trusted IT partner to over 500 customers through B2B & Channel. We deliver our IT solutions to a diverse group of industries and markets, including but not limited to, financial, education, healthcare, legal, media and insurance sectors.

CASE STUDIES

Recent Blog Posts.

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Focused on
Great service.

With national, directly employed field engineers stationed from Glasgow to Crawley, we offer our customers minimum downtime through various forms of IT support, hardware break/fix and disaster recovery services.

We are committed to providing Great service, don’t just take our word for it…

CASE STUDIES
AWARDS
CERTIFICATIONS
PARTNERS

“We continue to work with trusted partners that contribute to the success of our business. Kalamazoo IT have again demonstrated their credentials with great commitment and dedication, ensuring that this project was a complete success.”

Mark Witcomb, Head of IS Infrastructure, Howdens Joinery

“We’re very pleased with our new network. It’s faster and more resilient than our previous setup and far more intuitive and secure. The thing that impressed me most was the way they listened to our requirements and carefully planned everything so we had limited downtime.”

Jason R. Whowell, Partner, Robert Whowell & Partners

“Now that we have on-site and remote backup, we are confident that our data can be recovered quickly, while our IT team can focus on core business and strategic projects. Kalamazoo IT really is helping us to keep the lights on 24/7 – they managed the whole process, they understand our business requirements and ensured these were met.”

Mark Staffiere, IT Director, Lyco

Why choose

Kalamazoo IT.

Kalamazoo IT has been at the forefront of the computer industry since the 1960’s and has provided comprehensive hardware maintenance and IT services for over 50 years.

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  • 50 Years Experience
    in the IT industry

  • Nationwide Cover
    UK wide

  • Award Winning
    cloud services

  • 24/7 Support
    upon request

  • Minimise Downtime
    and disruption

  • Improve Operational Efficiency
    and reduce the stresses of IT management

  • Add Value
    and provide long-term profitability

  • Effectively Scale
    your IT as you grow

  • Fully Recover your systems
    and data in the event of a disaster

  • On-Boarding & Network Audit
    providing key information to achieve great customer service.

Our Technology Partners.

Kalamazoo IT

Contact us now for your free consultation.

Contact Us.

Projects and solutions we can help you with.

Kalamazoo IT

Your trusted IT partner.

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